1. CLAIMS REPORTING
a) Report on the accident or theft must be submitted to the INSURANCE COMPANY as soon as possible, a maximum of 3 × 24 hours after the accident or theft
b) For events that occurred outside the city of Jakarta, the insured can report to the representative office or branch nearest existing INSURANCE COMPANIES your city.
2. VEHICLE REPAIR
a) Fill out and complete claim documents as follows:
- A completed Claim Form
- Copy of Insurance Policy (original if Total Loss), driver's Licensing & Registration
- Letter of Police Report for third party liability claims, theft or malicious intent
- Copy of letter of demand to other parties who cause losses
a) The Insurance will conduct a survey and determine whether the claim is secured or denied based on the conditions / terms of the policy.
b) if the claim is approved, the repair is done dibengkel ditunjung party insurance partners. For events that occurred outside the city of Jakarta where there is no partner workshop, then the insured can be selected to enter the garage, but did not instruct the garage to make repairs before any approval of the INSURANCE COMPANY. For that the estimated cost of repairs must be sent in advance of the workshop is to COMPANY INSURANCE
3. THIRD PARTY CLAIMS INVOLVING
3.1. Involving Vehicle Third Party
a) In the event of an accident involving a third party, the insured do not recognize or make a statement to take over responsibility for the accident before the prior approval of the INSURANCE COMPANY.
b) If there is improvement from the third party claim, the letter addressed to the Insured claims submitted to COMPANY INSURANCE hope by fax in advance, accompanied by a written police report on the incident an accident, if deemed necessary.
c) INSURANCE COMPANY after studying the occurrence of accidents and all documents that exist, would instruct the car to enter the third party partner workshop, when it was clearly a mistake on the side of the insured.
d) INSURANCE COMPANY should be given the opportunity to conduct survey or inspect the damaged vehicle before repairs ..
e) Fill out and complete claim documents as follows:
- Claim Form
- Copy of Licensing & Registration Insured
- Copy of Licensing & Registration Third Party
- Letter of Third Party Claims
- Police Certificate
- Statement of uninsured
(Third Party)
- Estimated Repair Partners
3.2 Victims Involving Third Parties (other than vehicles)
a) If the victim of an accident involving a third party, the insured do not recognize or make a statement to take over responsibility for the accident before the prior approval of the INSURANCE COMPANY.
b) If there is improvement from the third party claim, the letter addressed to the Insured claims submitted to COMPANY INSURANCE hope by fax in advance, accompanied by a written police report of accidents, if deemed necessary.
c) INSURANCE COMPANY after studying the occurrence of accidents and all documents that exist, will decide whether the insured is legally responsible.
d) Submit all original receipts for medical expenses and funeral costs, or costs of property improvements that have been accepted by the victim, other claims, including supporting documents to the INSURANCE COMPANY.
e) Submitting a written statement peaceful settlement of the victims or their families who declare no party demands more than anyone for the incident later on due to the accident.
4. CLAIM TOTAL LOSS / THEFT
In the event of loss Total Loss or Theft of motor vehicles, INSURANCE COMPANY shall perform or appoint another party (the surveyor) to conduct examinations and interviews about the incident.
The document claims necessary, as follows:
- Claim Form
- Copy of Licensing & Registration
- Police Certificate *
- Survey Locations & Interviews
- Letter to Third Party Claims
- Block Letter vehicle registration * <
